Delivery and Returns
If you place an order by 2pm Monday to Friday, we will aim to deliver next day subject to stock availability. However, we cannot be held responsible for delays caused by carriers or third party suppliers used.
We offer free delivery on all orders over £200.00 (Ex VAT). Delivery costs will be incurred on orders under the order value of £200.00 (Ex VAT). All destinations within the UK other than the Exceptional Areas will incur a standard delivery charge of £15.00 Ex VAT for all orders under the order value of £200.00 (Ex VAT).
Once you have placed your order it will be sent to your local branch for processing they will then contact you directly to discuss the delivery details , if you have any issues with an order not arriving when scheduled please contact the branch directly.
We do not offer overseas shipping as standard. For distribution overseas, including GB Islands, typically we will deliver to a port or distribution company of your specification. However if you have a credit account with us and by special arrangement in some circumstances we are able to obtain quotes from a distribution partner Palletways, who may be able to deliver your order. This is limited to Ireland and Western Mainland Europe. The products must fit on a 1200x1000mm pallet and each pallet must weigh under 1000kg. Once an item has come into stock at the branch the lead time for overseas delivery on a premium delivery is up to 4 days and economy 5 days. The additional delivery and any management cost will be added to your order. The cost of the products and delivery must be paid before products are dispatched.
Please contact the mainland branch nearest your destination with any enquiries and to discuss any acceptance of your order. For Western Mainland Europe please contact our Dover branch
Yes, The individual who placed the order must be available to sign for the delivery and be able to show the driver your photographic ID and payment card used for the sale, We are unable to let anyone else sign on your behalf.
We will repair, replace or refund the cost of the goods and the delivery charge for all faulty goods notified to us within 12 months of delivery, All returns are tested and if the item proves in working order then no refund will be issued and you will still be charged for original delivery, collection and the subsequent item return.
All returns must be arranged via your local branch, you can find the branch contact details Here You must provide the branch with your customer number or order number.
All products come with a commitment to pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with us.Some manufacturers arrange for engineers to fix problem parts on site. In such cases, we will provide you with the telephone number of the manufacturer’s after sales team to make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you
If you change your mind, you can return the item to us within 14 days, all items must not be damaged, fitted or altered. There may also be a restocking charge if your handling of the product has caused a reduction in the quality or use, this includes special order products or made to order products. Refunds will be issued within 14 days.