Covid 19 Update
Customer & Supply Chain Update on PM’s Announcement of 23rd March 2020
Good Evening all,
Further to last evening’s announcement by the Prime Minister, we have taken the decision to suspend all trading in C&L locations for the next three weeks.
We believe this to be the best course of action in order to guarantee the Health, Safety and Wellbeing of our colleagues, Customers, supply Chain Partners and the wider community.
We’re keen to update you as valued Customers and Supply Chain Partners on C & L’s ongoing position therefore please see below for key details;
Is C & L to re-open tomorrow or to remain closed ?
As mentioned above we will be remaining closed throughout the lock down period as a responsible employer and business.
Will I be receiving any deliveries for orders already placed with C&L.
In taking the responsible decision above, it has necessitated suspending all deliveries from our depots.
We are aware that our some of our manufacturing partners are continuing to deliver materials directly to site and contact details can be found HERE. (Please note that this document is being updated periodically.)
Who can I speak to ?
Throughout this close down period we will have colleagues available for customer and supply chain to contact, although as we will be operating a skeleton staffing level, we politely request that you use one of the following emails addresses to make initial contact
In keeping with government guidelines, we have arranged for our colleagues in key central functions to work from home, therefore our Credit Control and Purchase Ledger teams remain fully operational and can be contacted in the usual way.
(Please note due to remote working when making a telephone call, you may not hear a dial tone. Please be patient and a colleague will answer due course).
As we approach the month end, we appreciate that customers will be looking to make their regular account payments and to help protect our colleagues from the risks of COVID-19, we would much prefer for all payments to be made either electronically or via the telephone.
To this end and to assist with payments we have the following options;
As ever we thank you for your ongoing support through this unique and challenging period, from which I am sure we will emerge stronger together.
“A winning team, delivering a better future for our customers”